IT operations / infrastructure / networking

I keep systems running.

Current roleIT Helpdesk AnalystKansas OITS

SupportDeployAutomateMaintain
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Experience beyond the browser.

At Kansas OITS, I handle support tickets, deploy workstations, write documentation, and troubleshoot hardware and software. My homelab takes that work deeper into networking, servers, storage, and automation.

Feb 2026 — present Current

Kansas Office of Information Technology Services

IT Helpdesk Analyst

I manage ServiceNow tickets, support users, image and deploy workstations, document fixes, and escalate high-priority issues.

  • ServiceNow
  • workstation deployment
  • technical support
  • documentation
September 2024 - August 2026

Hy-vee

Customer Service Clerk

Assisted with customer questions and issues, communicated events and deals, and assisted with managing stock

  • Customer Service
  • De escalation
  • Payments
  • stock management
01
CompTIA A+certified
02
2-year degreeInformation Systems Technology
03
State ITcurrent helpdesk role

I learn by keeping real systems running.

The lab is where I configure hardware, network paths, storage, and the services on top. It gives me room to trace problems across every layer and understand why a fix worked.

HMC / LAB systems online
01Hardware

Compute and physical systems

Servers, network interfaces, storage devices, and the physical connections between them.

  • server hardware
  • network interfaces
  • storage devices
02Network

Traffic and service paths

Routing, ingress, and the network rules that determine how a request reaches a service.

  • routing
  • ingress
  • service access
03Services

Applications with real dependencies

Backend services, sessions, file storage, and the dependencies they need outside the codebase.

  • Node services
  • sessions
  • file storage
04Operations

Maintenance and troubleshooting

Deployments, logs, health checks, and the routine work required to keep a system understandable.

  • deployment
  • logging
  • service health
applicationnetworkhardware

Work across code,
network, and hardware.

HunterMCProductions is one example. The homelab and the systems behind it are the larger body of work.

01Applications and services

Backend services that share identity and state.

HunterMCProductions is one place this work shows up. I built its shared account layer, sessions, permissions, file tools, and the connections between its private services.

  • Node + Express
  • authentication
  • SQLite sessions
  • file services
02Homelab infrastructure

The applications run on systems I maintain.

I work on the servers, network paths, storage, and service runtime behind the applications. The homelab makes those layers part of the same project instead of somebody else’s abstraction.

  • server hardware
  • networking
  • persistent storage
  • self-hosting
03Operations and repair

I keep the system understandable after deploy.

I use logs, health checks, and direct inspection to trace failures across application, data, network, and hardware boundaries. The goal is to fix the cause and make the next problem easier to find.

  • deployment
  • logs and health
  • troubleshooting
  • performance
Ethernet and fiber cables connected to switches in a homelab rack

I work below the application layer, too.

A slow query can become disk pressure. A bad upload path can fill a volume. A network rule can look like an application bug. Working in the homelab lets me follow those problems down to the machine instead of stopping at the first error.

  1. 01Routing and ingress
  2. 02Compute and application runtime
  3. 03Persistent storage
  4. 04Service health and troubleshooting
Hands installing a network card in an open server chassis Hands on / hardware layer

Deployment isn’t the finish line.

The first successful request proves the happy path. The real work starts after that: watching how the system behaves, tracing failures, replacing weak assumptions, and making the next fix easier than the last one.

01

Trace

Follow the problem across application, data, network, and hardware boundaries.

02

Repair

Fix the cause, document what mattered, and avoid hiding the failure behind retries.

03

Improve

Use what broke to simplify the system and make its next failure easier to understand.

What I actually
work with.

Tools matter because of the problems they solve. These are the ones in the current system.

01

Application

  • Node.js
  • Express
  • EJS
  • JavaScript
  • REST APIs
02

Identity + state

  • bcrypt
  • sessions
  • SQLite
  • file storage
  • access control
03

Infrastructure

  • server hardware
  • networking
  • self-hosting
  • deployment
  • storage
04

Operations

  • troubleshooting
  • logging
  • health checks
  • performance
  • iteration

Bring me the problem.

If you have a system to build, a network to untangle, or an idea that needs both, send me a note.

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